Question 1

What is Etko?

Accepted Answer

Etko is Turkey's event discovery and price comparison platform. You can find concerts, theater, sports, and cultural events in one place and compare ticket prices across platforms.

Question 2

How does Etko work?

Accepted Answer

We aggregate events from Biletix, Mobilet, and other ticketing platforms. We show prices from different platforms for the same event, helping you find the cheapest option.

Question 3

Can I buy tickets from Etko?

Accepted Answer

No, you cannot buy tickets directly from Etko. After comparing prices, you select the best platform and purchase from there.

Question 4

Is Etko free?

Accepted Answer

Yes, Etko is completely free. Event discovery, price comparison, and follow features are available to everyone.

Question 5

Is there a mobile app?

Accepted Answer

Yes! Etko is available on both iOS and Android. Download from the App Store (https://apps.apple.com/us/app/etko-app/id6475314471) or Google Play (https://play.google.com/store/apps/details?id=com.ycagri.ticketmania).

Question 6

How can I find the cheapest event ticket?

Accepted Answer

Etko lets you easily compare options across all ticketing sites. See prices from Biletix, Mobilet, Bubilet, Passo, and (almost) all other platforms, find the cheapest, click and buy.

Question 7

Are prices up to date?

Accepted Answer

We keep prices as up to date as possible. However, updating all tickets for thousands of events daily can strain our servers and budget. So we're current for most events, but we strongly recommend checking the actual platform for the latest price before purchasing.

Question 8

Why are prices different on different platforms?

Accepted Answer

Several reasons: Each platform charges different commissions and service fees. Some platforms have special campaigns like "buy 2 get 1 free". Some platforms may add unnecessary extra charges. Or organizers may reflect higher commission costs in their pricing. But now Etko is here—you don't need to check them all one by one to find the cheapest!

Question 9

Which cities can I find events in?

Accepted Answer

All cities in Turkey! From major cities like Istanbul, Ankara, and Izmir to smaller cities like Çanakkale and Eskişehir.

Question 10

What are the event categories?

Accepted Answer

Concerts, theater, stand-up comedy, sports, kids' events, festivals, classical music, opera, ballet, and more.

Question 11

Can I follow venues or artists?

Accepted Answer

Yes! When you follow your favorite venues or artists, you'll receive notifications when new events are added.

Question 12

How do notifications work?

Accepted Answer

You'll be notified via app notification or email when new events are added for the venues or artists you follow.

Question 13

Event information is wrong, what should I do?

Accepted Answer

There's a "Report Error" button on every event page. You can let us know which information is incorrect from there.

Question 14

An event is missing, how can I add it?

Accepted Answer

Send the event link to info@etko.app and we'll add it as soon as possible.

Question 15

The app isn't working, what should I do?

Accepted Answer

First try closing and reopening the app. If the problem persists, email info@etko.app with your device model and problem details.

Question 16

The website is loading slowly.

Accepted Answer

Check your internet connection. If the problem continues, try clearing your browser cache.

Question 17

How do I give feedback or suggest a feature?

Accepted Answer

We'd love to hear from you! If you spot an error on an event or venue page, you can use the "Report Error" button there. For everything else—feature suggestions, general feedback, questions, or just to say hi—send us an email at info@etko.app.

Question 18

Do I have to create an account?

Accepted Answer

You don't need an account to browse events. But we strongly recommend creating one! Because Etko personalizes your experience based on your tastes and preferences. You can save events, follow venues/artists, and get personalized recommendations. Sign up with one click using your Google or Apple account.

Question 19

How do I create an account?

Accepted Answer

You can sign up with one click using your Google or Apple account.

Question 20

I forgot my password, what should I do?

Accepted Answer

There are no passwords on Etko! You can sign in with one click using your Google or Apple account. If you've lost access to those accounts, you'll need to use Google or Apple's own password recovery processes.

Question 21

How can I delete my account?

Accepted Answer

You can delete your account from the mobile app. Go to Settings > Account > Delete Account. This option is currently only available in the iOS and Android apps.

Question 22

Is my data safe?

Accepted Answer

Yes, all your data is stored encrypted. We never share your personal information with third parties.

Question 23

Is my email address shared?

Accepted Answer

No, your email address is only used to send you notifications and is never shared.

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